Terms of service

1. Introduction

Welcome to Delicate Rose. These Terms and Conditions (“Terms”) govern your use of our website https://delicaterose.co.za and any purchases made through it.

By accessing our website or making a purchase, you agree to be bound by these Terms. Please read them carefully before using our services.

2. About Us

Delicate Rose
Email: info@delicaterose.co.za
Website: https://delicaterose.co.za

3. Use of Our Website

You agree to use this website only for lawful purposes.
You must not use our site to distribute harmful content, spam, or engage in fraudulent or unlawful activity.
We reserve the right to suspend or terminate your access if we believe your actions violate these Terms.

4. Products and Availability

All products displayed on our website are subject to availability.
We make every effort to ensure that product descriptions, images, and prices are accurate. However, slight variations may occur.
Delicate Rose reserves the right to discontinue or modify products at any time without notice.

5. Pricing and Payment

All prices are listed in South African Rand (ZAR) and include VAT where applicable.
Payment can be made via PayFast, PayPal, Ozow, or other secure payment gateways offered at checkout.
Your payment details are processed securely and are not stored on our servers.

6. Orders and Confirmation

Once your order is placed, you will receive an email confirmation.
Orders are only processed after payment has been successfully received.
We reserve the right to cancel an order if the product is out of stock, mispriced, or unavailable. In such cases, a full refund will be issued.

7. Shipping and Delivery

Delivery times vary depending on your location. Estimated delivery dates are provided for guidance only.
We use reputable courier services to deliver your orders safely.
Delicate Rose is not responsible for delays caused by courier services, customs, or external factors beyond our control.
Shipping costs and options will be displayed at checkout.

8. Returns and Exchanges

All sales are final. We do not offer refunds, returns, or exchanges for any products or services purchased through this website. By placing an order, you acknowledge and agree that you have read all product descriptions and service details and are satisfied before completing your purchase.

In the event of a technical issue or service error on our side, we will make every reasonable effort to resolve the issue promptly.

If you have any questions before purchasing, please contact us—we are happy to assist.

9. Cancellations

You may cancel an order before it has been shipped by emailing info@delicaterose.co.za.
Once dispatched, cancellations are no longer possible, and the standard returns process will apply.

10. Intellectual Property

All content on this website — including text, images, graphics, logos, and product designs — is the property of Delicate Rose and protected under copyright and trademark laws.
You may not copy, reproduce, or distribute any content without written permission.

11. Privacy and Data Protection

Your privacy is important to us. We handle your personal information in accordance with our Privacy Policy and comply with POPIA and data protection regulations.

12. Limitation of Liability

Delicate Rose will not be held liable for:

Any indirect, incidental, or consequential damages arising from the use of our website or products.
Delays, delivery failures, or interruptions due to events beyond our reasonable control.
Errors or omissions in content or pricing.

Our total liability shall not exceed the total amount paid by you for the product(s) in question.

13. Indemnity

By using this website, you agree to indemnify and hold harmless Delicate Rose, its owners, employees, and affiliates from any claims, damages, losses, or expenses resulting from your breach of these Terms or misuse of our services.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising will be subject to the exclusive jurisdiction of the South African courts.

15. Changes to These Terms

Delicate Rose reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated Terms.